Last updated: July 2026
This policy explains how P3X Labs processes, ships, and tracks orders.
Processing and dispatch
In-stock orders are processed and dispatched the same or next business day. Orders placed on weekends or holidays are processed the next business day. You will receive a tracking number by email when the shipping label is created.
Shipping methods and rates
Shipping rates and available methods are calculated at checkout based on your destination and order weight. Delivery timelines shown at checkout are estimates provided by the carrier.
Discreet packaging
Orders ship in plain, discreet packaging with no product details on the exterior.
Order tracking
Once your order ships, use the tracking number in your confirmation email to follow its progress. Every vial arrives with a lot number and a scannable QR code linking to its batch Certificate of Analysis.
International orders
Where international shipping is offered, the recipient is responsible for any customs duties, taxes, and compliance with local import regulations. Delivery timelines for international orders may vary.
Address accuracy
Please make sure your shipping address is correct at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address.
Lost or damaged shipments
Risk of loss passes to you on delivery to the carrier. If your order arrives damaged or is lost in transit, contact us and we will work with you and the carrier to resolve it.
Returns
Because these are research compounds, all sales are final. See our Terms of Service for the full returns policy.